1. Evaluate and explore needs and opportunities for new ideas
- Research and evaluate existing information that informs new concept development
 - Where appropriate, identify and use gaps in current range of products, programs, processes or services as the catalyst for generating new ideas or concepts
 - Expand the potential of new ideas by explorating opportunities beyond the obvious
 - Identify factors that could have an impact on ideas or concepts to be developed, including potential for commercialisation
 - Determine whether other players are filling identified gaps or investigating similar opportunities
 - Develop preliminary ideas on innovative and different ways to address needs and opportunities
 - In consultation with relevant stakeholders, agree on broad parameters for developing ideas and concepts to meet market requirements
 
2. Develop a range of creative approaches
- Use a range of creative thinking techniques to generate innovative and creative concepts to address identified needs
 - Challenge, test and experiment with different concepts and ideas in collaboration with others
 - Evaluate concepts:
 
- Are they a good fit for the target audience or purpose?
 - Are they feasible?
 - Do they have commercial potential?
 - Consider social, ethical and environmental issues
 - Identify resources that you need to getting your desired creative and innovative results
 - Evaluate: Are different strategies effective in getting the desired results?
 - Select the concepts or approaches that get the results in an innovative and feasible way
 - Present your proposed concepts or approaches in an appropriate format
 
3. Refine your concepts
- Ensure that your concept development process is open to ongoing refinement and testing
 - Ask stakeholders for input and feedback on concepts
 - Ask for specialist advice on creative and technical aspects of proposals (as required)
 - Compare your new concepts with best practice examples of similar products, programs, processes or services
 - Define the range of creative and practical criteria to evaluate different concepts
 - Use your criteria to determine the advantages and disadvantages of different concepts
 - Evaluate constraints on the realisation of concepts or ideas
 - Refine your proposals based on analysis and feedback
 
4. Develop concepts to an operational level
- Developing detailed implementation specifications
 - Present specifications to for approval, funding or endorsement
 - Reflect on the methods you used to generate concepts and ideas, and note ways of improving this in the future