Team effectiveness

BSBWOR502 Lead and manage team effectiveness.

Practical

You will be assessed in the workplace as a safe environment. You will need to demonstrate consistent performance of typical activities as a manager and will need access to:

  1. workplace documents.
  2. case studies and, where possible, real situations.
  3. office equipment and resources.
  4. interaction with others.

You will need to show that you can:

  1. Use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
    1. encouraging and fostering shared understanding of purpose, roles and responsibilities.
    2. identifying and resolving problems.
    3. providing feedback to encourage, value and reward others.
    4. being an example of desired behaviour and practices.
  2. Develop policies and procedures to ensure team members take responsibility for your work and assist others to perform their required roles and responsibilities.
  3. Establish processes to address issue and resolve performance issues.
  4. Support team to meet their performance goals, including giving formal and informal learning opportunities as needed.
  5. Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team, incorporating stakeholder input.
  6. Communicate effectively with a range of stakeholders about team performance plans and team performance.
  7. Facilitate two-way flow of information between team and management about team performance.
  8. Evaluate and correct unresolved issues, concerns and problems raised by internal or external stakeholders.

 

Assignment/interview questions

  1. Explain how group dynamics can support or hinder team performance.
  2. Outline strategies that can support team cohesion, participation and performance.
  3. Explain strategies for gaining consensus.
  4. Explain issue resolution strategies.