Management communication

BSBLDR401 Communicate effectively as a workplace leader

This unit is about communicating effectively as a workplace leader, such as a manager, supervisor or team leaders. It includes understanding the context, choosing methods of communication to suit the audience, and following up.

How you will be assessed

You will be assessed through:

• Assessor observation on the job
• Supervisor reference (if the assessor is not the supervisor)
• Review of your workplace documents
• Interview/assignment based on the requirements below.

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Practical

You will be assessed in the workplace as a safe environment. You will need to demonstrate consistent performance of typical activities as a manager. You will need access to relevant legislation, regulations, standards and codes, workplace documentation and resources, and case studies.

You will need to show that you can:

1. Identify the context for communication and adjust approach and responses accordingly.
2. Create and present clear messages choosing method and mode appropriate to the audience and context.
3. Do two-way communication effectively from the perspective of a team leader.
4. Identify and record actions required as a result of communication and follow-up in a timely way.

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Assignment/interview questions

1. List the characteristics of effective communication in management.
2. Describe a range of electronic and non-electronic communication methods, including situations where they would or would not be used.
3. Describe the characteristics of effective listening techniques.
4. Explain feedback process and methods.
5. Identify team leadership communication responsibilities.
6. Explain barriers to communication in a workplace context.
7. Describe verbal and non-verbal communication characteristics.
8. Explain the impact of legislation and your organization’s policies on workplace communication.

Note: Your assessor may also ask you a variety of what if questions.

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Detailed requirements

1. Identify the context for communication.

1. Identify reason and context for communication.
2. Identify persons relevant to the communication context.
3. Clarify specific environment and personnel factors that might affect the success of the communication.
4. Identify and clearly understand the desired outcome of the communication.
5. Evaluate available methods of communication against their suitability for the specific communication requirements.
6. Identify potential barriers to effective communication and develop solutions to minimize impact.
7. Incorporate relevant business policies, procedures, regulations and legislation into communication processes.

2. Clarify message and engage communication.

1. Communicate using media and format relevant to the context.
2. Incorporate respectful and positive approaches to communications.
3. Employ two-way processes to ensure receipt and acknowledgement of message.
4. Ask for feedback on communication processes from all parties.
5. Give opportunities to clarify and confirm understanding.

3. Take follow-up actions.

1. Maintain record of the communication and outcomes according to your organization’s policy and procedures.
2. Identify follow up actions and communicate with relevant persons.
3. Identify and incorporate opportunities to improve the way you communicate as a leader.

 

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