Some leading questions for audits

Rev. Nov. 2019

The overview

  1. Please show me around; give a general tour of what you do.
    1. What is the purpose of this whole program?
    2. Why did you choose to offer this qualification?
    3. What kinds of people do you get (or want) as students?
    4. Why do students choose this qualification?
  2. How do the fees work?
  3. How do your training materials work?

Information

  1. How do you inform students about the course before they enroll?
  2. The ACAS website has lots of information for your staff and students.
    1. Did you read the information on the ACAS website?
    2. Did your staff and students read any of that information? How do you know?
    3. Was information for your staff accurate, helpful, and easy to understand?
    4. Was information for your students accurate, helpful, and easy to understand?
  3. Many ACAS colleges produce their own information for their staff and students.
    1. What information does your college give your staff and students?
    2. Did your staff and students read any of that information? How do you know?
    3. Was information for your staff accurate, helpful, and easy to understand?
    4. Was information for your students accurate, helpful, and easy to understand?
  4. Some of the information on the ACAS website explained requirements (e.g. procedures).
    1. Did students do as instructed?
    2. Did staff do as instructed?

Student support

  1. What do you do to identify students’ support needs:
    1. during admission?
    2. during the course?
  2. What kinds of extra support do students need?
  3. What kinds of extra support do you give?

Assessment

  1. How does your assessment system work?
  2. Show me your assessment tools. How do they work?
  3. You must have a set of RPL assessment tools for each qual. These can be your regualr tools or a separate set of RPL tools. If your regular tools work for RPL, how do they work? Do you have a separate set of assessment tools for RPL?

Improving

  1. Have you had any complaints or appeals, either formal and informal?
  2. What kinds of improvement have you made during the last year?
  3. What do you think are the strengths and weaknesses of your programs?
  4. What kinds of ways would you like it to improve?
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