The work environment

Participate effectively in the work environment CHCORG303C

This unit is about working effectively as an individual and in work groups to make your contribution to achieving your organization's objectives.



1. Contribute to the effective operation of the team

  1. Identify your own responsibilities and how they contribute to the service delivery
  2. Work within your defined job role and responsibilities
  3. When you need help and direction, ask for and get it
  4. Work in a way that complements that of others according to policies and rules of workplace practice.
  5. Do your work to the workplace standard.
  6. Be positive and courteous when doing your work.
  7. Identify resources you need to do our job.
  8. Deal with shortages of resources according to your organization's practices
  9. Keep your work area well organized and safe according to relevant standards/policies

2. Review and develop own work performance

  1. Monitor your own work according to requirements for job quality and customer service.
  2. Plan your work activities to achieve your individual objectives and your organization's expectations.
  3. Tell your supervisor if you can't get all your work done.
  4. When you need extra support do a better job, tell your supervisor (or appropriate person) clearly.
  5. If you need training tell, your supervisor.
  6. Get training as appropriate.
  7. Take opportunities to get help and supervision when you have them and need them.

3. Work cooperatively with others, both individuals and work groups

  1. Solve problems when you need to so that you get your work done according to your organization's policies and practices
  2. Show respect for other workers' individual differences in your workplace relationships
  3. When working with others, treat cultural differences and diversity as valuable.
  4. Identify and show respect for different roles and responsibilities
  5. Behave appropriately in the workplace in a way that encourages cooperation
  6. Share information with others so that you can all get your work done.
  7. Report conflicts in the workplace to your supervisor
  8. understand how effective teams work
  9. manage your time and plan your work
  10. do basic negotiations
  11. communicate and relate to people effectively

4. Contribute in developing policies, practices and structures of your organization

  1. When you have any concerns about administrative policies, practices and procedures, report them to supervisor
  2. Report concerns regarding job responsibilities to your supervisor
  3. Give your supervisor information, ideas and suggestions when requested
  4. Participate in staff meetings or working groups, if required

Other skills:

  1. Use a computer effectively according to OHS guidelines
  2. Effectively do your work within your role, responsibilities and organization objectives.



Your assessment

You will be assessed in your workplace. Start by taking your assessor on a walk around and show him/her what you do. Your assessor may ask you any questions necessary to understand what you do.

Your assessor will:

  1. Examine your debrief notes and incident reports from real situations.
  2. Examine your referral notes.
  3. Get a reference from your supervisor.


Knowledge components assessed elsewhere:
- Organization mission, philosophy, organization structure, policies and procedures
- Legislation relevant to organization and work carried out, including occupational health and safety (OHS) and privacy/confidentiality